Term and Conditions

Welcome to Footwear Hub Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium footwear products.

1. General Information

1.1 About Us

Footwear Hub Shop is an online retailer specializing in high-quality footwear including boots, loafers, sandals, and other premium shoe categories. Our products are crafted with precision and designed for customers who appreciate refined style and comfort.

1.2 Eligibility

To place orders on our website, you must:

• Be at least 18 years old or have parental consent
• Have a valid payment method we accept (Visa, MasterCard, JCB, or PayPal)
• Reside in a region we service (excluding certain Asian and remote areas)

2. User Obligations and Responsibilities

2.1 Account Information

When creating an account or placing an order, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Promptly update any changes to your information

2.2 Prohibited Activities

You may not:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Use automated systems to extract data from our site
• Misrepresent your identity or provide false information
• Resell our products without authorization

3. Products and Services

3.1 Product Descriptions

We strive to provide accurate descriptions and images of our footwear. However:

• Colors may vary slightly due to monitor settings
• All measurements are approximate
• We reserve the right to update product information without notice

3.2 Product Availability

All orders are subject to availability. If an item becomes unavailable after you place your order, we will notify you and either:

• Offer a comparable alternative, or
• Cancel the unavailable item and refund the appropriate amount

3.3 Customized Products

Customized or monogrammed footwear:

• Cannot be returned or exchanged unless defective
• May have longer processing times

4. Ordering and Payment

4.1 Order Process

Placing an order involves:

1. Selecting your items and adding them to your cart
2. Providing accurate shipping and billing information
3. Reviewing and confirming your order details
4. Making payment through our secure system
5. Receiving an order confirmation email

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

4.3 Pricing

All prices are in US Dollars (USD) and include applicable taxes unless otherwise stated. We reserve the right to adjust prices at any time, but price changes will not affect confirmed orders.

5. Shipping and Delivery

5.1 Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You will receive tracking information once your order ships.

5.2 Shipping Options

We offer:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
• Free Shipping: For orders over $50 via EMS (15-25 business days)

5.3 International Orders

For international customers (excluding certain Asian and remote regions):

• You may be responsible for customs duties and taxes
• These fees are not included in the shipping cost
• Delivery times may vary based on customs processing

6. Returns and Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery, provided:

• Items are new, unworn, and in original packaging with tags attached
• The return is initiated within the specified timeframe
• Non-returnable items (customized, final sale, or worn items) are excluded

6.2 Return Process

1. Email [email protected] within 15 days
2. Receive return authorization and RMA number
3. Package items securely with RMA number clearly visible
4. Ship to: Footwear Hub Shop Returns, 4288 Trymore Road, Walnut Creek, CA 94596

6.3 Refunds

Refunds:

• Are processed within 3-5 business days after we receive your return
• Are issued to the original payment method
• Exclude original shipping costs (except for defective items)

6.4 Exchanges

Exchanges are subject to availability. Follow the return process and clearly indicate your desired size/color in your request.

7. Intellectual Property

All content on this website, including:

• Text
• Images
• Logos
• Product designs

is the property of Footwear Hub Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Liability Limitations

8.1 Product Use

Footwear Hub Shop is not liable for:

• Any injury resulting from product use
• Improper care or use contrary to product instructions

8.2 Website Use

We are not liable for:

• Temporary website unavailability
• Technical issues beyond our reasonable control
• Any indirect or consequential damages from website use

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Changes to Terms

We may update these Terms periodically. The “Last Updated” date at the top indicates when changes were made. Continued use of the site after changes constitutes acceptance of the new Terms.

11. Governing Law

These Terms are governed by the laws of the State of California. Any disputes shall be resolved in the courts of Contra Costa County, California.

12. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Address: Footwear Hub Shop, 4288 Trymore Road, Walnut Creek, CA 94596